Politique de remboursement
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@passionbeyondtheveil.com. Please note that returns must be sent to the following address: Henestraat 15, Heers 3870, Belgium.
Once we have received and inspected your return, we will send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at support@passionbeyondtheveil.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the situation and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalised items), and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Hygiene products and items intended for intimate use may only be returned if they are unused and returned in their original, undamaged, and sealed packaging.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
EU Statutory Right of Withdrawal — 14 Days
Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be automatically refunded to your original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@passionbeyondtheveil.com.
This policy applies to orders placed through passionbeyondtheveil.com, operated by Passion Beyond The Veil Limited.